Privacy Policy

1. Introduction

Bob's Best Carpet Cleaning provides cleaning services and uses this website to share service information and receive customer inquiries. This policy applies to information collected through this website and communications initiated through it.

2. Information we collect

When you request an estimate through the website, we may collect the information you choose to provide, including:

• Your name, phone number, and optional email address.
• Your city or ZIP Code.
• The cleaning services you are interested in.
• Your preferred contact method.
• Details you provide about rooms, furniture, surfaces, stains, odors, or other job needs.

If you call or email Bob directly, we also receive the information you choose to share in that communication.

The website is hosted by Vercel. As part of hosting and securing the site, Vercel may process standard technical information such as an IP address, browser and device details, requested pages, request times, and diagnostic or server-log information.

3. How we use information

We may use the information described above to:

• Respond to questions and estimate requests.
• Discuss requested services, availability, and scheduling.
• Communicate using your selected contact method.
• Understand the location and general scope of a requested job.
• Operate, secure, troubleshoot, and protect the website and its forms.
• Maintain customer and service records for work Bob performs and comply with applicable law.

4. Website hosting and email delivery

This website uses service providers to perform limited technical functions:

• Vercel hosts and delivers the website and may process technical request and log information. See Vercel's Privacy Notice .
• Resend transmits completed estimate requests by email to the business recipient configured for this website. The email may contain the form information listed above. See Resend's Privacy Policy .

The website application does not save estimate submissions to an application database. Submissions are transmitted by email, and copies may remain in business email accounts or provider systems according to account settings and provider practices.

5. Cookies, analytics, and tracking

The current website is not configured with first-party analytics, advertising pixels, behavioral advertising tools, or an on-site cookie consent system. The website's application code does not set cookies for advertising or analytics.

Hosting and security providers may process technical request data as described above and under their own policies. The site also contains ordinary links to third-party destinations such as Google and YouTube. Those services are not embedded on this site and do not receive a visit from you through these links unless you choose to open them.

6. How information may be disclosed

Bob does not sell customer information or disclose it to outside parties for their own business or marketing purposes as a business practice. Information may still be processed or disclosed in the limited circumstances below:

• To hosting, email delivery, and other service providers as needed to operate the website and respond to your request.
• To people authorized to access or administer the business email account that receives customer inquiries.
• When reasonably necessary to comply with law, legal process, or a valid government request, or to protect rights, safety, and security.
• At your direction or with your consent.

The current website is not configured to sell personal information or share it for cross-context behavioral advertising.

7. Data retention

Bob keeps customer records for customers he performs work for. Inquiry and service-related information may be retained for as long as reasonably needed to respond to you, provide requested services, maintain appropriate business records, resolve disputes, protect the website, and meet legal obligations. Because submissions are delivered by email and pass through service providers, retention may also depend on business mailbox practices, provider settings, backups, and applicable legal requirements.

We do not state a fixed deletion period because the website code does not control retention in the receiving mailbox or provider systems.

8. Information security

The website uses HTTPS, server-side validation, request-size limits, and basic spam screening for form submissions. We also rely on our hosting and email providers' security practices. No method of transmission or storage is completely secure, so absolute security cannot be guaranteed.

9. Privacy requests

You may contact Bob's Best Carpet Cleaning to ask about personal information associated with your inquiry or to request access, correction, or deletion. We may need enough information to verify the request and locate the relevant records. Some information may be retained where permitted or required by law or where reasonably necessary for security, dispute resolution, or business records.

10. California privacy disclosures

California privacy rights vary depending on the law and whether its requirements apply to a particular business or activity. Bob's Best Carpet Cleaning will consider and respond to privacy requests as required by applicable law. This policy does not claim that the business meets or does not meet the statutory thresholds for the California Consumer Privacy Act or California Privacy Rights Act.

The current website does not track visitors over time and across third-party websites for advertising, and it does not load third-party advertising or analytics scripts. Because that type of tracking, sale, or sharing is not configured, browser Do Not Track and Global Privacy Control signals do not currently change how the website behaves. If these practices change, this policy should be updated before the change is introduced.

11. Children's privacy

This website is intended for adults seeking cleaning services and is not directed to children under 13. We do not knowingly seek personal information from children. A parent or guardian who believes a child submitted information may contact us using the details below.

12. External links

This website links to third-party websites, including Google, YouTube, Vercel, and Resend. Those services maintain their own privacy practices and policies. Bob's Best Carpet Cleaning does not control how a third-party site handles information after you leave this website.

13. Changes to this policy

This policy may be updated when website features, service providers, or privacy practices change. The revised policy will be posted on this page with an updated effective date.